Frequently Asked Questions - Trenzora

Find answers to common questions about shopping, sizing, shipping, returns, and more. Can't find what you're looking for? Contact us for personalized assistance.

Ordering & Shopping

How do I place an order?

Browse our collections, select your desired items, choose size and color, add to cart, and proceed to checkout. We accept all major online payment methods including credit/debit cards, UPI, net banking, and digital wallets.

Is online payment safe?

Yes, absolutely. We use industry-standard SSL encryption and secure payment gateways. Your payment information is never stored on our servers. All transactions are processed through trusted, PCI-compliant payment processors.

Do you offer Cash on Delivery (COD)?

Currently, we only accept online payments to ensure faster processing and delivery. This also helps us maintain competitive pricing and offer free shipping across India.

Can I modify or cancel my order?

Orders can be cancelled free of charge within 24 hours of placement. Contact us via WhatsApp or email with your order number. After dispatch, cancellation follows our return policy.

Sizing & Fit

How do I find my correct size?

Visit our comprehensive Size Guide for detailed measurements and fitting instructions. We also offer a Bra Fitting Guide with step-by-step measuring instructions.

What if I'm between sizes?

For bras, if you're between band sizes, choose the smaller band and go up a cup size (sister sizing). For panties, size up for comfort. Check the size options listed on each product page.

Do you offer plus sizes?

Yes! We're proud to offer an extensive Plus-Size Collection with the same quality, style, and variety as our standard range. We believe beautiful lingerie is for every body.

Can I get help with sizing?

Absolutely! Contact us via WhatsApp or email with your measurements, and we'll recommend the perfect size.

Shipping & Delivery

Do you ship across India?

Yes, standard shipping is free on all orders to serviceable pin codes across India. Enter your pin code at checkout to confirm delivery.

How long does delivery take?

Orders are processed within 1-2 business days. Free standard shipping takes 4-7 business days. See our Shipping Policy for details.

How can I track my order?

Once shipped, you'll receive a tracking number via email and SMS. Use this to track your package in real-time through our courier partner's website.

Is packaging discreet?

Yes, all orders are shipped in plain, unmarked packaging with no indication of contents. Your privacy is our priority.

What if I'm not home for delivery?

Our courier partners will attempt delivery 2-3 times. You can also coordinate with them directly using the contact number provided in your tracking details to schedule a convenient delivery time.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unworn, unwashed items with original tags and packaging intact. Visit our Return & Refund Policy for complete details.

Which items cannot be returned?

For hygiene reasons, panties and underwear cannot be returned unless they arrive damaged or defective. Items marked final sale, and worn, washed or altered items, also cannot be returned.

How do I initiate a return?

Contact us within 7 days of delivery via email or WhatsApp with your order number and reason for return. We'll arrange a reverse pickup from your address (free for defective items).

When will I receive my refund?

Refunds are processed within 7-10 business days after a quality check of the returned item and credited to your original payment method. A ₹100 return shipping charge is deducted, except for defective or damaged items.

Can I exchange an item?

Yes. Size and colour exchanges are free — contact us and we'll send your new item and pick up the original at the same time.

Product Information

What materials are your products made from?

We use premium fabrics including cotton, lace, silk, satin, microfiber, and breathable mesh. Each product page lists specific fabric composition. We prioritize breathable, skin-friendly materials suitable for India's climate.

How do I care for my lingerie?

Hand washing is recommended for all lingerie. Visit our Lingerie Care Guide for detailed washing, drying, and storage instructions to extend the life of your pieces.

Are your products suitable for sensitive skin?

Yes, we list the fabric of each product in its description, so you can choose breathable, skin-friendly options such as cotton. Our cotton collection is especially suitable for sensitive skin. If you have specific concerns, check product descriptions or contact us for recommendations.

Account & Privacy

Do I need an account to shop?

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, view order history, and enjoy faster checkout for future purchases.

Is my personal information safe?

Yes, we take privacy seriously. Your data is encrypted and secure. We never sell your information; we share it only with service providers such as couriers and payment processors, as explained in our privacy policy. Read our Privacy Policy for complete details.

How do I update my account information?

Log into your account and navigate to Account Settings to update your email, password, addresses, and preferences.

Promotions & Discounts

How do I use a discount code?

Enter your discount code in the "Discount Code" field at checkout before completing payment. The discount will be applied to your order total.

Can I use multiple discount codes?

Only one discount code can be used per order. Choose the code that offers the best savings.

Do you offer bulk discounts?

Yes, we offer wholesale pricing for bulk orders. Visit our Wholesale Collection or contact us for bulk pricing details.

Gift Services

Do you offer gift wrapping?

Our Bralette Gift Sets come packaged as gift sets. Every order ships in plain, unmarked outer packaging.

Do you offer gift cards?

Gift cards are not currently available. Contact us if you'd like help choosing a gift.

Customer Support

How can I contact customer support?

We're here to help! Contact us via:
• Email: support@trenzora.in
• WhatsApp: +91 96196 57030
• Contact Form: Contact Us page
Support hours: Monday – Saturday, 10 AM – 7 PM IST (closed on Sundays)

How quickly will I get a response?

We aim to respond to all inquiries within 24 hours during business days. WhatsApp messages typically receive faster responses.

Still Have Questions?

Can't find the answer you're looking for? We're here to help! Contact our customer support team for personalized assistance with sizing, products, orders, or any other questions.

Helpful Resources:
• Size Guide
• Lingerie Buying Guide
• Bra Fitting Guide
• Lingerie Care Guide
• Shipping Policy
• Return & Refund Policy